Info Center2018-12-27T14:07:58+00:00

Find the Information You Need for Royal Optix

Royal Optix practices strive to be a great resource to its existing patients and future patients. You would like to contact Patient Relations, we provide a simple way to find the information you need.

We are happy to provide information about:

If you need assistance, feel free to contact us or reach out to a Patient Relations representative by calling the number below.


(718) 836-8600

Royal Optix is premier providers of designer eyewear in Brooklyn. 

What do I do if my frames break?2018-12-27T12:25:32+00:00

We know that accidents happen. Glasses fall on the floor, sunglasses are too easily sat on, and a host of other things can occur to your prescription eyewear. Royal Optix can repair some frame breaks, depending on the severity of the break. You can bring your frames to our store, and we will evaluate the break and advise you of your options.

What is your return policy on glasses?2018-12-27T12:32:51+00:00

Royal Optix store policy.

Royal Optix is not responsible for:

  • Eyeglasses or deposit left over 30 Days.
  • Customers own frames which are having lenses replaced or being repaired.
  • Any deposit once Rx order was placed. (store credit only).
What is your warranty on glasses?2019-07-10T17:48:30+00:00

Eyeglasses protection plan
Warranty: 30 days for frames
Or you can buy:
– 1-year warranty – $39
– 2-year warranty – $69

Can I drive if my eyes have been dilated?2018-12-27T12:39:30+00:00

Dilation usually affects near vision the most, leaving distance vision relatively unchanged. This means that with a good pair of sunglasses, most people are able to comfortably drive. if you want sunglasses for driving, we can give you one pair of special Royal Optix sunglasses for free. Ask about special eyeglasses in our staff.

Will my eyes be dilated during my exam?2018-12-27T12:41:30+00:00

Don’t worry about dilation! It is not necessary for every patient. However, this is largely dependent on the health of your eyes at the time of your visit.

What are retinal photos and why do I need them?2018-12-27T12:46:39+00:00

The retina is a light-sensitive layer at the back of the eye that covers about 65 percent of its interior surface. Photosensitive cells called rods and cones in the retina convert incident light energy into signals that are carried to the brain by the optic nerve. Retinal photos allow your doctor to evaluate your retina the day of your exam and furthermore document its appearance for comparison at subsequent exams. This is very important to maintaining good vision for life.

What is the difference between an eye exam and a contact lens evaluation?2018-10-31T19:21:22+00:00

A comprehensive eye exam consists of a series of tests to determine the health of your eyes, as well as your glasses prescription. A contact lens exam is additional testing to fit the patient in the best contact lenses for their eye and prescription.

How much does an eye exam cost?2019-01-01T23:44:21+00:00

We accept most major vision insurance plans and we will gladly file your insurance claim for you. If you don’t have insurance Eye exam cost $50, contact lenses exam – $75 and full eye exam – $100.

How often should children have eye exams?2019-01-01T23:45:52+00:00

Children should have eye exams every 12 months, like adults.

When should my child have his/her first eye exam?2019-01-01T23:48:55+00:00

Our eye doctors recommend that children need to have their first eye exam before they start school. If your children have vision problems before, you can make an appointment with eye doctor early.

How often should I have an eye exam?2019-01-01T23:51:16+00:00

Royal Optix recommends that everyone over the age of five have a complete eye exam annually.

What are my insurance benefits?2019-01-01T23:53:41+00:00

Every insurance plan is different. To verify what your insurance will cover, please call us, and our staff can answer for all your questions.

What if I don’t have insurance?2019-01-01T23:56:53+00:00

Don’t worry! If you don’t have insurance, you can pay for an eye exam by cash.

What Insurances do you accept?2019-01-02T00:00:55+00:00

We accept most major vision insurance. If you have questions about your insurance, please call our office and our staff will be a happy answer to all your questions.

How often should I have an eye exam?2018-10-31T19:13:43+00:00

The optometrists at Royal Optix. recommend that everyone over the age of five have a complete eye exam annually.

What is farsightedness?2018-10-31T19:12:28+00:00

Farsightedness (also called hyperopia) is a common type of refractive error where distant objects may be seen more clearly than objects that are near.

What is nearsightedness?2018-10-31T19:11:29+00:00

Nearsightedness (also called myopia) is a condition where objects up close appear clearly, while objects far away appear blurry.

I think I may have an eye infection. What should I do?2019-01-02T00:04:30+00:00

You need to call our office and make an appointment with the eye doctor because eye infections can be very serious.

What is a polycarbonate lens?2018-10-31T18:05:05+00:00

A polycarbonate lens is made of a lightweight material, yet is highly impact-resistant. This makes polycarbonate lenses a good choice for sports lenses and general wear for patients of all ages, especially children. Because of its resistance to chipping and cracking, it is also a good choice for rimless styles.

What is a digital lens and how does it impact me?2018-10-31T18:03:14+00:00

A digital lens is one that is surfaced at multiple curves rather than the usual two. This allows for the most precise vision in a lens customized for your frame and prescription.

What is a progressive lens?2018-10-31T18:02:42+00:00

Also called a “no-line bifocal” or “invisible bifocal,” a progressive lens allows for clear vision at multiple focal lengths, from near to far. Because of this, it is often the preferred form of a lens for today’s multi-focal patients.

When will my glasses be ready?2018-10-31T18:01:48+00:00

Most glasses will be completed within 7-10 days of the order being placed. Often it is sooner if your prescription is a single vision or your needs are less complicated.

Can contacts hurt my eyes?2019-01-02T00:10:08+00:00

If used properly, contact lenses are safe for your eyes. However, there are risks involved with contact lens wearers. The most common is the failure to comply with your maintenance plan (such as wearing your contact lenses too long, not cleaning them properly, etc.). Overuse of contacts can cause eye irritation or infections that can have long-term effects on your vision. Royal Optix urges you to follow all instructions carefully and to contact us immediately if you suspect a problem with your contact lenses.

What if my contacts aren’t working for me?2019-01-02T00:11:29+00:00

Many people experience some difficulty when first trying contacts or when changing their prescription. Royal Optix wants to make sure that you are comfortable in the pair you and your doctor select. If for any reason you are not satisfied with the fit of your contacts, please call us. We will work with you to make any necessary changes.

Why does my insurance not cover a contact lens evaluation with the exam?2019-01-02T00:13:18+00:00

Because most insurances cover either the cost of contacts or that of glasses, many consider the contact lens evaluation a part of the materials cost rather than part of the eye exam.

How much is a contact lens evaluation?2019-01-02T00:18:18+00:00

The cost of a contact lens evaluation varies based on the type of lenses that the doctor prescribes and the level of continued care needed. For more information please call our office.

Does my glasses prescription include a prescription for contacts?2018-10-31T17:47:48+00:00

No. A contact lens evaluation is a separate set of tests from an annual eye exam. This evaluation is a requirement every year for the issuing of a contact lens prescription, even if you have worn contacts previously.

What is a contact lens?2019-01-02T00:20:21+00:00

Contact lenses are a method of correcting vision. It actually comes into “contact” with the eye and changes the way that light is focused in the eye. Because contacts are a different distance from the eye than glasses, the prescription for contacts can be very different from that of glasses.

Do you accept walk-ins?2018-10-31T17:45:29+00:00

Yes, if the doctor has availability.

Do I need an appointment to look at glasses?2018-10-31T17:45:00+00:00

We are always glad to accept walk-in traffic for purchases or just to browse.

Do I need an appointment to see the doctor?2018-10-31T17:44:33+00:00

We value your time and therefore request that you schedule an appointment to see the doctor.

What if I already have a prescription, do I need another eye exam?2018-10-31T17:43:46+00:00

If you already have a valid current prescription, just bring a copy of that with you.

How long does my contact lens prescription last?2019-01-02T00:27:57+00:00

Contact lens prescription expires after 12 months.

How long does my glasses prescription last?2018-10-31T17:42:36+00:00

Depending on the state, contact our offices for more information. We do recommend an annual examination.

When do I pay for my glasses?2018-10-31T17:17:46+00:00

Because your glasses are customized to your unique prescription, payment is expected at the time you order your glasses.

How long should I plan to be at your office?2018-10-31T17:58:58+00:00

For your eye exam, we ask that you plan to spend between one and one and a half hours with us in our office. This allows time for you to complete all the steps necessary for a comprehensive eye exam.

How early should I arrive for my appointment?2019-01-02T00:29:59+00:00

If you are a new patient, you should arrive about 10 minutes early for your appointment. Returning patients should arrive 5 minutes ahead of your appointment.

What are your hours?2019-01-02T00:41:01+00:00

You can find our opening hours in our contact.

Where are you located?2019-01-02T00:32:54+00:00